Support

Are you the kind of self starter who works things out on their own, but just needs to carp about the injustice of it all to someone? We care. Let us know how you feel. And don't hold back. Calls are not recorded. 

Everybody needs a helping hand every once in a while. So we'll be there for you. To answer those questions. Every once in a while. Phone support only. 1 while = 3 months. 

None of us is as dumb as all of us, and that's what our team support approach brings. Don't rely on a single person who might not be able to answer your specific question. Get a team that brings deep expertise and broad experience to not answering your question.

Welcome to the 21st century way to get support. Instant message, real time chat, Slack integration, all would be great ways for us to handle this if we didn't already have something. We've partnered with Comcast cable to bring you the same level of stellar support they offer their customers. Just log-in, authenticate, answer a few personal questions, then pose your query and grab a cup of joe cause you'll be here a while. 

TheRobCloud takes Enterprise support billing to new levels. You are guaranteed phone, chat or email support on a 24/7 basis from one of our award-winning support technicians. Choose from NCC-1701 to NCC-1701-D to speak with the  support professional wearing the uniform of your choice. Our techs go where no man has gone before to support your use cases. 

At the gold plated platinum level, your support calls are answered before you make them. We actually tell you when you were having issues we already fixed. You're guaranteed smooth sailing as we run your enterprise for you, only slowing down to process that next payment. Platinum Amex card required. 

Using the cloud can be a challenge. Particularly if you're a company in business. Our professional services staff are well equipped to talk to you about just how challenging it can be, and how those challenges can be less challenging with a more expensive Professional Services engagement tier.

Now, we're talking. Our customers ask us all the time, "How can I most effectively use TheRobCloud to help my business?" And we show them how. Our methodology includes a comprehensive and customized review of your business practices and a fully immersive overview of our Premium "Fish For You" Professional Services engagement.

At this tier of Professional Services, you should expect nothing less than fully efficient optimization of your TheRobCloud infrastructure and complete visibility to your cost and use information in real time and accurate to the penny. I mean look at the price. We'd expect that too, if we were you. And that's what we'll try very hard to deliver if we can.